Common Questions Answered
How does the Refer a Friend program work?
Share your unique referral link with friends. When a new friend makes their first purchase using your link, they'll get a discount to use at checkout and you'll earn a reward!
How do I refer a friend?
Enter your email address and share your unique referral link with friends and family. They can use the link to make their first purchase, and their discount will automatically be applied at checkout.
Is there a limit to how many friends I can refer?
No limit at all! Refer as many people as you like and earn a reward for every successful referral.
How does my friend receive their discount?
When your friend opens your referral link, they'll get a discount code to enter at checkout on their first order, so they don't need to do anything extra.
Can I refer someone who is already a customer?
No. Referral rewards are for new customers who haven't placed an order with us before.
My friend forgot to use my link, can they still get the discount?
The discount has to be claimed through your referral link and applied at checkout, so it can't be added after an order is already placed.
Can I use my own referral link?
No. Referral links are for new customers only and can't be applied to your own account.
How will I know when my referral is successful?
You'll get an email notification once your friend completes their first order using your link.
When will I receive my referral reward?
Your reward is issued once your friend's first order is complete. Please note it may be voided if their order is later returned or cancelled.
How do I track my referrals?
Enter your name and email above, then click My Stats. From there, you can send yourself an email which will contain your stats.
What if my referral link isn't working?
Try copying the link directly from your referrals page, and if the issue continues, contact our support team and we'll help sort it out.
Why wasn't my referral rewarded?
A few things can make a referral ineligible:
- the friend had already placed an order with us before,
- the order didn't meet the program rules (like a minimum spend or excluded products),
- or it was flagged by our automatic fraud checks.
If you think it was blocked by mistake, contact support and we'll take a look.
