Customer Care and Shipping
If you would like to speak with someone at Skin you can contact us:
Monday - Friday, 9am - 5pm Eastern Standard
917-691-0516 ext 113
Or if you prefer email you can contact us under:
We check our messages daily and our goal is to respond within 24 hours Monday-Friday. If you did not hear from us, please check your spam or promotions folder in case our email did not get to your inbox.
INTERNATIONAL ORDERS - CUSTOM DUTIES AND TAXES
It is our pleasure to ship to our international customers, please note that shipping charges outside the US do not include taxes or duties, as they are the responsibility of the recipient. This includes but is not limited to any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of the order.
US Orders: We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund or exchange. We accept online returns of non-sale, unworn/unwashed merchandise with the original tags attached within 30 days of your order receipt. We do not accept returns on underwear due to our strict hygiene policy.
All refunds will be applied to the original payment method. Merchandise is returnable at customer's expense.
International Orders: At this time, we do not accept returns on international orders.
SALE
Sale items cannot be combined with other promotions. All sale items are final sale.
Our return process is convenient and easy. Included with each purchase is a form with instructions for returning your purchase. Returns are at the customer's expense. Returns will not be accepted without a Return Authorization Number.
Your package will be shipped by UPS and the tracking code will be emailed to you after every purchase. Please note, we cannot ship to PO Boxes.
We currently ship within the United States and worldwide. International orders subject to further fees. Read more about international orders.
It is our pleasure to ship to our international customers, please note that shipping charges outside the US do not include taxes or duties, as they are the responsibility of the recipient. This includes but is not limited to any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of the order. International shipping rates are generally as follows. Rates vary based on carrier rates.
Free Standard US Shipping (3-5 business days) excluding Alaska, Hawaii and Puerto Rico. Hawaii shipping is $25. UPS Next Day Air is $29.99. Orders must be placed Monday-Thursday by 10:00 AM ET for express delivery.
- Canada: $20
- Mexico: $49
- Europe: $49
- Asia: $49
- Russia: $69
- Australia $49
- Select other countries: $99
(Merchandise is returnable at customer's expense and the customer is responsible for all duties and taxes)
Klarna
You can now split your purchase into 4 payments using Klarna. If you have questions about signing up for Klarna or managing your Klarna account, please reach out to them directly.