Customer Service and Shipping

HOW TO CONTACT CUSTOMER SERVICE

If you would like to speak with someone at Skin you can contact us:

Monday - Friday, 9:30 am - 6pm Eastern Standard

917-691-0516 ext 105 or 106

Or if you prefer email you can contact us under:

info@skinworldwide.com

PLEASE NOTE THAT MERCHANDISE IS RETURNABLE AT THE CUSTOMER'S EXPENSE AND THE CUSTOMER IS RESPONSIBLE FOR ALL DUTIES AND TAXES. 

INTERNATIONAL ORDERS - CUSTOM DUTIES AND TAXES

It is our pleasure to ship to our international customers, please note that shipping charges outside the US do not include taxes or duties, as they are the responsibility of the recipient. This includes but is not limited to any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of the order.

RETURNS

We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. We accept online returns of non-sale, unworn/unwashed merchandise with the original tags attached within 30 days of your order receipt. All refunds will be applied to the original payment method.

(Merchandise is returnable at customer's expense and the customer is responsible for all duties and taxes)

HOW TO RETURN

Our return process is convenient and easy. Included with each purchase is a form with instructions for returning your purchase.

Call to request a RMA to process your return, 917-691-0516 extension 105.
Send return packages to:

Creative Logistics 
If you have any questions please email us at info@skinworldwide.com

SHIPPING

Your package will be shipped by UPS and the tracking code will be emailed to you after every purchase.

WHERE WE SHIP

We do not ship to PO Boxes. We currently ship within the United States and worldwide. International orders subject to further fees. Read more about international orders. 

SHIPPING COST

Free Standard US Shipping (3-5 business days)

ORDERS MUST BE PLACED BY 11AM ET FOR EXPRESS DELIVERY
US Next Day Air ............................ $29.99

Canada (Ground only) ....................$20.00 

EU Orders ......................................$69

International Orders outside EU.....$99

(Merchandise is returnable at customer's expense and the customer is responsible for all duties and taxes)